Shipping & Returns

SHIPPING:

All of our packing and shipping materials are either biodegradable (including our tape and shipping labels, which are fully compostable) or recyclable and repurposed from shipments we receive. Products themselves are shipped in their original vendor packaging, which may contain synthetic materials such as plastic films or polystyrene (also known as Styrofoam), in which cases we ask that you please reuse or dispose of such materials as best you can in your area. 

If there is any issue with order arrival, we first ask that you allow a day or two to pass before contacting us, as shipping carriers will occasionally mark packages as delivered a day or so before they actually have been in order to meet quotas. Once the package has left our warehouse, the carrier is responsible for your package and delivery. If after that extra time window your package still has not arrived, we require that you contact us within 7 days of its declared 'arrival' date so that we may best try to help you locate the package. We cannot provide any assistance, order replacements, or refunds for customers who reach out beyond this 7-day extension window.

RETURNS:

If you wish to return an item*, please contact us at service@housework.world within 7 days of your order's arrival to receive a return shipping label.** Returns initiated past this 7-day window will not be accepted.